/* ABA CRM — Main Stylesheet */

  /* ===== WHATSAPP HOVER DROPDOWN ===== */
  .wa-hover-wrap { position:relative; display:inline-block; vertical-align:middle; }
  .wa-hover-icon { cursor:pointer; font-size:14px; }
  .wa-hover-dd { display:none; position:fixed; background:#fff; border:1px solid var(--border); border-radius:10px; box-shadow:0 12px 48px rgba(0,0,0,0.18); min-width:240px; padding:6px 0; z-index:9999; }

  /* ===== RESET & BASE ===== */
  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
  :root {
    --bg: #f0f0f5;
    --surface: rgba(255,255,255,0.72);
    --surface-solid: #ffffff;
    --surface-dark: rgba(255,255,255,0.45);
    --border: rgba(0,0,0,0.1);
    --border-light: rgba(255,255,255,0.6);
    --shadow-sm: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.06);
    --shadow: 0 4px 16px rgba(0,0,0,0.10), 0 2px 4px rgba(0,0,0,0.06);
    --shadow-lg: 0 20px 60px rgba(0,0,0,0.15), 0 4px 12px rgba(0,0,0,0.08);
    --shadow-modal: 0 32px 80px rgba(0,0,0,0.22), 0 8px 24px rgba(0,0,0,0.12);
    --accent: #C4956A;
    --accent-hover: #B8845A;
    --accent-light: #FAF0E6;
    --green: #34c759;
    --red: #ff3b30;
    --orange: #ff9500;
    --purple: #af52de;
    --text-primary: #1d1d1f;
    --text-secondary: #6e6e73;
    --text-tertiary: #aeaeb2;
    --sidebar-w: 220px;
    --topbar-h: 52px;
    --radius: 12px;
    --radius-sm: 8px;
    --radius-lg: 16px;
    --blur: blur(20px) saturate(180%);
    --font: 'DM Sans', -apple-system, BlinkMacSystemFont, sans-serif;
  }
  html, body { height: 100%; font-family: var(--font); background: var(--bg); color: var(--text-primary); font-size: 14px; -webkit-font-smoothing: antialiased; }

  /* ===== MACOS WALLPAPER BG ===== */
  body { background: linear-gradient(135deg, #FAF5F0 0%, #F5EDE4 25%, #F0E6DA 50%, #F5EDE4 75%, #FAF5F0 100%); min-height: 100vh; }

  /* ===== AUTH SCREENS ===== */
  .auth-screen {
    display: none; position: fixed; inset: 0; z-index: 1000;
  }
  .auth-screen.active { display: block; }

  /* Split layout */
  .auth-split {
    display: flex; height: 100vh; width: 100%;
  }

  /* Left branding panel */
  .auth-brand {
    flex: 0 0 45%; display: flex; align-items: center; justify-content: center;
    background: linear-gradient(160deg, #2C1810 0%, #3D2317 40%, #4A2C1A 70%, #5C3625 100%);
    position: relative; overflow: hidden;
  }
  .auth-brand::before {
    content: ''; position: absolute; inset: 0;
    background: radial-gradient(circle at 30% 20%, rgba(196,149,106,0.15) 0%, transparent 50%),
                radial-gradient(circle at 70% 80%, rgba(196,149,106,0.1) 0%, transparent 40%);
  }
  .auth-brand::after {
    content: ''; position: absolute; top: -50%; right: -20%; width: 80%; height: 200%;
    background: radial-gradient(ellipse, rgba(196,149,106,0.06) 0%, transparent 70%);
    transform: rotate(-15deg);
  }
  .auth-brand-inner { position: relative; z-index: 1; text-align: center; padding: 40px; }
  .auth-brand-logo { margin-bottom: 24px; }
  .auth-brand-title { color: #fff; font-size: 32px; font-weight: 700; letter-spacing: -0.5px; margin-bottom: 8px; }
  .auth-brand-subtitle { color: rgba(255,255,255,0.55); font-size: 15px; font-weight: 400; margin-bottom: 48px; }
  .auth-brand-features { text-align: left; display: inline-block; margin-bottom: 48px; }
  .auth-feature-item {
    display: flex; align-items: center; gap: 14px; padding: 12px 0;
    color: rgba(255,255,255,0.75); font-size: 14px; font-weight: 400;
    border-bottom: 1px solid rgba(255,255,255,0.07);
  }
  .auth-feature-item:last-child { border-bottom: none; }
  .auth-feature-item svg { opacity: 0.6; flex-shrink: 0; }
  .auth-brand-footer { display: none; }

  /* Right form panel */
  .auth-form-panel {
    flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 16px;
    background: #FAFAF8;
    position: relative;
  }
  .auth-form-panel::before {
    content: ''; position: absolute; inset: 0;
    background: radial-gradient(circle at 50% 0%, rgba(196,149,106,0.04) 0%, transparent 60%);
  }

  .auth-card {
    position: relative; z-index: 1;
    background: #fff;
    border: 1px solid rgba(0,0,0,0.08);
    border-radius: 16px;
    padding: 40px;
    width: 380px;
    box-shadow: 0 4px 24px rgba(0,0,0,0.06), 0 1px 3px rgba(0,0,0,0.04);
  }
  .auth-card.auth-card-webmail {
    display: flex; align-items: center; gap: 12px;
    padding: 16px 24px; cursor: pointer;
    background: linear-gradient(135deg, #C4956A 0%, #a87c55 100%) !important;
    border-color: transparent;
    color: #fff;
    transition: all 0.2s ease;
  }
  .auth-card-webmail span { font-size: 14px; font-weight: 500; flex: 1; text-align: center; }
  .auth-card-webmail:hover { background: linear-gradient(135deg, #b8895f 0%, #9a714d 100%) !important; transform: translateY(-1px); box-shadow: 0 4px 16px rgba(168,124,85,0.3); }
  .auth-webmail-arrow { opacity: 0.6; transition: opacity 0.2s; }
  .auth-card-webmail:hover .auth-webmail-arrow { opacity: 1; }
  .auth-logo { text-align: center; margin-bottom: 32px; }
  .auth-logo h1 { color: var(--text-primary); font-size: 24px; font-weight: 700; letter-spacing: -0.5px; }
  .auth-logo p { color: var(--text-secondary); font-size: 14px; margin-top: 6px; }
  .auth-field { margin-bottom: 18px; }
  .auth-field label { display: block; color: var(--text-secondary); font-size: 13px; font-weight: 500; margin-bottom: 6px; }
  .auth-field input {
    width: 100%; padding: 11px 14px; border-radius: 10px;
    background: #FAFAF8; border: 1px solid rgba(0,0,0,0.12);
    color: var(--text-primary); font-size: 14px; font-family: var(--font);
    transition: all 0.2s; outline: none;
  }
  .auth-field input::placeholder { color: var(--text-tertiary); }
  .auth-field input:focus { background: #fff; border-color: #C4956A; box-shadow: 0 0 0 3px rgba(196,149,106,0.12); }
  .auth-btn {
    width: 100%; padding: 12px; border-radius: 10px;
    background: linear-gradient(135deg, #C4956A 0%, #B8845A 100%);
    color: #fff; font-size: 15px; font-weight: 600;
    border: none; cursor: pointer; transition: all 0.2s; margin-top: 8px;
    font-family: var(--font);
    box-shadow: 0 2px 8px rgba(196,149,106,0.3);
  }
  .auth-btn:hover { background: linear-gradient(135deg, #B8845A 0%, #A6734A 100%); transform: translateY(-1px); box-shadow: 0 6px 20px rgba(196,149,106,0.35); }
  .auth-btn:active { transform: translateY(0); box-shadow: 0 2px 6px rgba(196,149,106,0.25); }
  .spinner { width: 18px; height: 18px; border: 2px solid rgba(255,255,255,0.35); border-top-color: #fff; border-radius: 50%; margin: 0 auto; animation: spin 0.7s linear infinite; }
  .spinner-dark { border-color: rgba(0,0,0,0.18); border-top-color: #1d1d1f; }
  @keyframes spin { to { transform: rotate(360deg); } }
  .auth-link { color: var(--text-tertiary); text-align: center; margin-top: 24px; font-size: 13px; }
  .auth-link a { color: #C4956A; cursor: pointer; text-decoration: none; font-weight: 500; }
  .auth-link a:hover { color: #A6734A; text-decoration: underline; }
  .auth-link-dot { margin: 0 6px; color: var(--text-tertiary); }
  .auth-error { background: #FFF2F0; border: 1px solid #FFD6D1; color: #D93025; padding: 10px 14px; border-radius: 8px; font-size: 13px; margin-bottom: 16px; display: none; }
  .auth-error.show { display: block; }
  .auth-ok { background: #F0FFF4; border: 1px solid #C6F6D5; color: #22863A; padding: 10px 14px; border-radius: 8px; font-size: 13px; margin-bottom: 16px; display: none; }
  .auth-ok.show { display: block; }
  .demo-hint { background: rgba(52,199,89,0.08); border: 1px solid rgba(52,199,89,0.2); color: #22863A; padding: 10px 14px; border-radius: 8px; font-size: 12px; margin-bottom: 16px; line-height: 1.5; }

  /* Responsive: stack on mobile */
  @media (max-width: 900px) {
    .auth-split { flex-direction: column; }
    .auth-brand { flex: 0 0 auto; padding: 40px 20px; }
    .auth-brand-features { display: none; }
    .auth-brand-subtitle { margin-bottom: 0; }
    .auth-form-panel { flex: 1; padding: 20px; }
    .auth-card { width: 100%; max-width: 400px; }
  }

  /* ===== APP SHELL ===== */
  #app { display: none; height: 100vh; overflow: hidden; }
  #app.active { display: flex; flex-direction: column; }

  /* ===== TRAFFIC LIGHTS TOPBAR ===== */
  .topbar {
    height: var(--topbar-h); display: flex; align-items: center; gap: 12px;
    padding: 0 16px;
    background: rgba(235,235,240,0.8);
    backdrop-filter: var(--blur);
    border-bottom: 1px solid var(--border);
    position: relative; z-index: 100; flex-shrink: 0;
  }
  .traffic-lights { display: flex; gap: 8px; align-items: center; }
  .tl { width: 12px; height: 12px; border-radius: 50%; cursor: pointer; position: relative; transition: filter 0.15s; }
  .tl:hover { filter: brightness(0.85); }
  .tl-red { background: #ff5f57; border: 0.5px solid rgba(0,0,0,0.12); }
  .tl-yellow { background: #febc2e; border: 0.5px solid rgba(0,0,0,0.12); }
  .tl-green { background: #28c840; border: 0.5px solid rgba(0,0,0,0.12); }
  .topbar-title { position: absolute; left: 50%; transform: translateX(-50%); font-size: 13px; font-weight: 600; color: var(--text-primary); letter-spacing: -0.1px; }
  .topbar-right { margin-left: auto; display: flex; align-items: center; gap: 8px; }
  .user-pill {
    display: flex; align-items: center; gap: 8px; padding: 4px 12px 4px 4px;
    background: var(--surface); border: 1px solid var(--border);
    border-radius: 20px; cursor: pointer; transition: all 0.2s;
    backdrop-filter: var(--blur);
  }
  .user-pill:hover { background: rgba(255,255,255,0.9); box-shadow: var(--shadow-sm); }
  .user-avatar {
    width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
    font-size: 12px; font-weight: 700; color: #fff;
  }
  .user-name { font-size: 13px; font-weight: 500; color: var(--text-primary); }
  .user-badge { font-size: 10px; padding: 2px 7px; border-radius: 10px; font-weight: 600; letter-spacing: 0.3px; }
  .badge-admin { background: rgba(175,82,222,0.12); color: #af52de; }
  .badge-user { background: rgba(196,149,106,0.1); color: #C4956A; }
  .topbar-search {
    display: flex; align-items: center; gap: 6px;
    background: rgba(255,255,255,0.5); border: 1px solid var(--border);
    border-radius: 8px; padding: 5px 12px; font-size: 13px; color: var(--text-secondary);
    cursor: text; min-width: 200px; transition: all 0.2s;
  }
  .topbar-search:hover { background: rgba(255,255,255,0.8); }
  .notif-btn {
    width: 32px; height: 32px; border-radius: 8px; border: 1px solid var(--border);
    background: var(--surface); display: flex; align-items: center; justify-content: center;
    cursor: pointer; font-size: 15px; transition: all 0.2s; position: relative;
  }
  .notif-btn:hover { background: rgba(255,255,255,0.9); }
  .notif-dot { position: absolute; top: 4px; right: 4px; width: 7px; height: 7px; border-radius: 50%; background: var(--red); border: 1.5px solid var(--bg); }

  /* ===== MAIN LAYOUT ===== */
  .app-body { display: flex; flex: 1; overflow: hidden; }

  /* ===== SIDEBAR ===== */
  .sidebar {
    width: var(--sidebar-w); background: rgba(235,235,240,0.6);
    backdrop-filter: var(--blur); border-right: 1px solid var(--border);
    display: flex; flex-direction: column; flex-shrink: 0; overflow-y: auto; overflow-x: hidden;
    padding: 12px 8px;
  }
  .sidebar::-webkit-scrollbar { width: 6px; }
  .sidebar::-webkit-scrollbar-thumb { background: rgba(0,0,0,0.15); border-radius: 3px; }
  .sidebar-section { margin-bottom: 8px; }
  .sidebar-label { font-size: 11px; font-weight: 600; color: var(--text-tertiary); text-transform: uppercase; letter-spacing: 0.8px; padding: 4px 12px; margin-bottom: 2px; }
  .nav-item {
    display: flex; align-items: center; gap: 10px; padding: 8px 12px;
    border-radius: var(--radius-sm); cursor: pointer; transition: all 0.15s;
    color: var(--text-secondary); font-size: 13.5px; font-weight: 500;
    position: relative; user-select: none;
  }
  .nav-item:hover { background: rgba(0,0,0,0.05); color: var(--text-primary); }
  .nav-item.active { background: rgba(255,255,255,0.85); color: var(--accent); box-shadow: var(--shadow-sm); }
  .nav-item .nav-icon { width: 22px; height: 22px; border-radius: 6px; display: flex; align-items: center; justify-content: center; font-size: 13px; flex-shrink: 0; }
  .nav-item.active .nav-icon { }
  .nav-badge { margin-left: auto; font-size: 10px; font-weight: 700; background: var(--accent); color: #fff; padding: 1px 6px; border-radius: 10px; }
  .sidebar-divider { height: 1px; background: var(--border); margin: 8px 4px; }
  .sidebar-footer { margin-top: auto; padding: 8px; }
  .logout-btn {
    display: flex; align-items: center; gap: 8px; padding: 8px 12px;
    border-radius: var(--radius-sm); cursor: pointer; color: var(--red);
    font-size: 13px; font-weight: 500; width: 100%; transition: all 0.15s;
  }
  .logout-btn:hover { background: rgba(255,59,48,0.08); }

  /* ===== CONTENT AREA ===== */
  .content { flex: 1; overflow-y: auto; padding: 24px; background: transparent; }
  .content::-webkit-scrollbar { width: 6px; }
  .content::-webkit-scrollbar-track { background: transparent; }
  .content::-webkit-scrollbar-thumb { background: rgba(0,0,0,0.15); border-radius: 3px; }

  /* ===== PAGE HEADER ===== */
  .page-header { display: flex; align-items: flex-start; justify-content: space-between; margin-bottom: 24px; }
  .page-title { font-size: 26px; font-weight: 700; color: var(--text-primary); letter-spacing: -0.8px; }
  .page-subtitle { color: var(--text-secondary); font-size: 13px; margin-top: 2px; }
  .header-actions { display: flex; gap: 8px; align-items: center; }

  /* ===== BUTTONS ===== */
  .btn {
    padding: 8px 16px; border-radius: var(--radius-sm); font-size: 13px;
    font-weight: 600; border: none; cursor: pointer; transition: all 0.2s;
    display: inline-flex; align-items: center; gap: 6px; font-family: var(--font);
    text-decoration: none; white-space: nowrap;
  }
  .btn-primary { background: var(--accent); color: #fff; }
  .btn-primary:hover { background: var(--accent-hover); box-shadow: 0 4px 12px rgba(196,149,106,0.35); transform: translateY(-1px); }
  .btn-secondary { background: rgba(255,255,255,0.8); color: var(--text-primary); border: 1px solid var(--border); }
  .btn-secondary:hover { background: #fff; box-shadow: var(--shadow-sm); }
  .btn-danger { background: rgba(255,59,48,0.1); color: var(--red); border: 1px solid rgba(255,59,48,0.2); }
  .btn-danger:hover { background: rgba(255,59,48,0.15); }
  .btn-sm { padding: 5px 12px; font-size: 12px; }
  .btn-icon { padding: 8px; width: 34px; height: 34px; }

  /* ===== CARDS ===== */
  .card {
    background: var(--surface);
    backdrop-filter: var(--blur);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    overflow: hidden;
  }
  .card-header { padding: 16px 20px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; }
  .card-title { font-size: 15px; font-weight: 600; color: var(--text-primary); }
  .card-body { padding: 20px; }

  /* ===== STAT CARDS ===== */
  .stats-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-bottom: 24px; }
  .stat-card {
    background: var(--surface); backdrop-filter: var(--blur);
    border: 1px solid var(--border-light); border-radius: var(--radius-lg);
    padding: 20px; box-shadow: var(--shadow); transition: all 0.2s;
  }
  .stat-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lg); }
  .stat-icon { width: 42px; height: 42px; border-radius: 11px; display: flex; align-items: center; justify-content: center; font-size: 20px; margin-bottom: 14px; }
  .stat-value { font-size: 28px; font-weight: 700; letter-spacing: -1px; color: var(--text-primary); }
  .stat-label { font-size: 12px; color: var(--text-secondary); margin-top: 2px; font-weight: 500; }
  .stat-change { font-size: 11px; font-weight: 600; margin-top: 6px; display: flex; align-items: center; gap: 4px; }
  .stat-change.up { color: var(--green); }
  .stat-change.down { color: var(--red); }

  /* Agent breakdown inside stat cards */
  .stat-agent-breakdown { margin-top: 8px; }
  .stat-agent-toggle {
    background: none; border: none; padding: 4px 0; font-size: 11px; font-weight: 700;
    color: var(--accent); cursor: pointer; display: flex; align-items: center; gap: 4px;
    font-family: var(--font);
  }
  .stat-agent-toggle:hover { text-decoration: underline; }
  .stat-agent-list { margin-top: 6px; }
  .stat-agent-row {
    display: flex; justify-content: space-between; align-items: center;
    padding: 3px 0; font-size: 11.5px; border-bottom: 1px solid rgba(0,0,0,0.04);
  }
  .stat-agent-row:last-child { border-bottom: none; }
  .stat-agent-row .agent-name { color: var(--text-secondary); font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 140px; }
  .stat-agent-row .agent-count { font-weight: 700; color: var(--text-primary); min-width: 28px; text-align: right; }

  /* Filtered count bar in modules */
  .module-agent-summary { margin-top: 8px; padding: 10px 16px; background: rgba(196,149,106,0.06); border-radius: var(--radius-sm); }
  .module-agent-summary .summary-header { display: flex; justify-content: space-between; align-items: center; font-size: 12px; font-weight: 600; color: var(--text-secondary); }
  .module-agent-summary .summary-toggle {
    background: none; border: none; padding: 2px 0; font-size: 11px; font-weight: 700;
    color: var(--accent); cursor: pointer; font-family: var(--font);
  }

  /* ===== SEARCH BAR ===== */
  .search-bar {
    display: flex; align-items: center; gap: 8px; padding: 0 16px;
    background: rgba(255,255,255,0.7); backdrop-filter: var(--blur);
    border: 1px solid var(--border); border-radius: var(--radius-sm);
    margin-bottom: 16px; transition: all 0.2s;
  }
  .search-bar:focus-within { background: #fff; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(196,149,106,0.12); }
  .search-bar input { flex: 1; border: none; background: transparent; padding: 10px 0; font-size: 14px; outline: none; font-family: var(--font); color: var(--text-primary); }
  .search-bar input::placeholder { color: var(--text-tertiary); }
  .search-icon { color: var(--text-tertiary); font-size: 15px; }

  /* ===== TABLE ===== */
  .table-wrap { overflow-x: auto; }
  table { width: 100%; border-collapse: collapse; }
  thead th { padding: 10px 16px; text-align: left; font-size: 11px; font-weight: 700; color: var(--text-tertiary); text-transform: uppercase; letter-spacing: 0.6px; border-bottom: 1px solid var(--border); background: rgba(0,0,0,0.02); white-space: nowrap; }
  tbody tr { border-bottom: 1px solid rgba(0,0,0,0.04); transition: background 0.15s; }
  tbody tr:last-child { border-bottom: none; }
  tbody tr:hover { background: rgba(196,149,106,0.03); }
  tbody td { padding: 12px 16px; font-size: 13.5px; color: var(--text-primary); vertical-align: middle; }
  .td-secondary { color: var(--text-secondary); font-size: 12.5px; }
  .client-link { color: var(--accent); cursor: pointer; font-weight: 500; text-decoration: none; }
  .client-link:hover { text-decoration: underline; }

  /* ===== TAGS / STATUS ===== */
  .tag { display: inline-flex; align-items: center; gap: 4px; padding: 3px 9px; border-radius: 20px; font-size: 11px; font-weight: 600; letter-spacing: 0.2px; }
  .tag-green { background: rgba(52,199,89,0.12); color: #1a8c3a; }
  .tag-red { background: rgba(255,59,48,0.1); color: #c0392b; }
  .tag-orange { background: rgba(255,149,0,0.12); color: #c56d00; }
  .tag-blue { background: rgba(196,149,106,0.1); color: #A07040; }
  .tag-purple { background: rgba(175,82,222,0.1); color: #8e44ad; }
  .tag-gray { background: rgba(0,0,0,0.06); color: var(--text-secondary); }

  /* ===== MODAL ===== */
  .modal-overlay { display: none; position: fixed; inset: 0; z-index: 500; background: rgba(0,0,0,0.3); backdrop-filter: blur(4px); align-items: center; justify-content: center; }
  .modal-overlay.active { display: flex; animation: fadeIn 0.2s ease; }
  .modal {
    background: #fff; border-radius: 20px; box-shadow: var(--shadow-modal);
    width: 600px; max-width: 95vw; max-height: 90vh; overflow-y: auto;
    animation: slideUp 0.25s cubic-bezier(0.34, 1.56, 0.64, 1);
  }
  .modal-lg { width: 800px; }
  .modal-xl { width: 1000px; }
  .modal-header { padding: 22px 24px 16px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; background: #fff; z-index: 1; border-radius: 20px 20px 0 0; }
  .modal-title { font-size: 17px; font-weight: 700; letter-spacing: -0.3px; }
  .modal-close { width: 28px; height: 28px; border-radius: 50%; border: none; background: rgba(0,0,0,0.06); cursor: pointer; font-size: 14px; display: flex; align-items: center; justify-content: center; transition: background 0.15s; }
  .modal-close:hover { background: rgba(0,0,0,0.12); }
  .modal-body { padding: 20px 24px; }
  .modal-footer { padding: 16px 24px; border-top: 1px solid var(--border); display: flex; justify-content: flex-end; gap: 8px; }
  @keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
  @keyframes slideUp { from { opacity: 0; transform: translateY(20px) scale(0.97); } to { opacity: 1; transform: translateY(0) scale(1); } }

  /* ===== FORMS ===== */
  .form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
  .form-full { grid-column: 1 / -1; }
  .form-field { display: flex; flex-direction: column; gap: 5px; min-width: 0; }
  .form-field label { font-size: 12px; font-weight: 600; color: var(--text-secondary); letter-spacing: 0.2px; }
  .form-field input, .form-field select, .form-field textarea {
    padding: 9px 12px; border-radius: var(--radius-sm); border: 1px solid var(--border);
    font-size: 13.5px; font-family: var(--font); color: var(--text-primary);
    background: rgba(0,0,0,0.02); transition: all 0.2s; outline: none;
    width: 100%; box-sizing: border-box;
  }
  .form-field input[type="checkbox"], .form-field input[type="radio"] {
    width: auto; padding: 0; background: transparent;
  }
  /* Assignee checklist rows (New Task modal) */
  #tf_agent_list { display: flex; flex-direction: column; gap: 2px; }
  .tf-agent-row {
    display: flex !important;
    align-items: center;
    gap: 8px;
    padding: 5px 4px;
    cursor: pointer;
    border-radius: 6px;
    line-height: 1.3;
    user-select: none;
  }
  .tf-agent-row:hover { background: rgba(0,0,0,0.04); }
  .tf-agent-row span { flex: 1; min-width: 0; }
  .tf-agent-row input[type="checkbox"] { flex-shrink: 0; margin: 0; }
  .tf-agent-row.is-hidden { display: none !important; }
  .tf-agent-row.is-tab-hidden { display: none !important; }
  /* Group tabs (Agency Master only) */
  #tf_agent_tabs { display: none; flex-wrap: wrap; gap: 4px; margin-bottom: 6px; }
  .tf-agent-tab {
    border: 1px solid var(--border);
    background: rgba(0,0,0,0.02);
    border-radius: 6px;
    padding: 3px 10px;
    font-size: 11.5px;
    cursor: pointer;
    color: var(--text-secondary);
  }
  .tf-agent-tab.is-active {
    background: #fff7e6;
    border-color: #f0c97a;
    color: #7a5a14;
    font-weight: 600;
  }
  .tf-master-tick {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 4px;
    margin-bottom: 4px;
    border-bottom: 1px dashed var(--border);
    font-weight: 600;
    font-size: 12.5px;
    cursor: pointer;
    user-select: none;
  }
  .tf-master-tick.is-hidden { display: none !important; }
  .form-field input:focus, .form-field select:focus, .form-field textarea:focus { border-color: var(--accent); background: #fff; box-shadow: 0 0 0 3px rgba(196,149,106,0.1); }
  .form-field textarea { resize: vertical; min-height: 80px; }
  .form-section-title { font-size: 13px; font-weight: 700; color: var(--text-primary); margin: 20px 0 12px; padding-bottom: 6px; border-bottom: 1px solid var(--border); letter-spacing: -0.1px; }

  /* ===== PAGES ===== */
  .page { display: none; }
  .page.active { display: block; animation: pageFadeIn 0.25s ease; }
  @keyframes pageFadeIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }

  /* ===== DASHBOARD ===== */
  .dash-grid { display: grid; grid-template-columns: 2fr 1fr; gap: 16px; }
  .activity-item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0; border-bottom: 1px solid rgba(0,0,0,0.04); }
  .activity-item:last-child { border-bottom: none; }
  .activity-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; margin-top: 5px; }
  .activity-text { font-size: 13px; color: var(--text-primary); line-height: 1.4; }
  .activity-time { font-size: 11px; color: var(--text-tertiary); margin-top: 2px; }
  .perf-bar-row { display: flex; align-items: center; gap: 10px; padding: 8px 0; }
  .perf-bar-label { font-size: 12.5px; color: var(--text-secondary); width: 90px; flex-shrink: 0; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .perf-bar-track { flex: 1; height: 6px; background: rgba(0,0,0,0.07); border-radius: 3px; overflow: hidden; }
  .perf-bar-fill { height: 100%; border-radius: 3px; transition: width 0.8s cubic-bezier(0.4,0,0.2,1); }
  .perf-bar-val { font-size: 12px; font-weight: 700; color: var(--text-primary); width: 36px; text-align: right; }
  .chart-placeholder { height: 160px; background: linear-gradient(135deg, rgba(196,149,106,0.05), rgba(52,199,89,0.05)); border-radius: 10px; display: flex; align-items: flex-end; padding: 12px; gap: 6px; overflow: hidden; }
  .bar-chart-col { display: flex; flex-direction: column; align-items: center; gap: 4px; flex: 1; }
  .bar-chart-bar { width: 100%; border-radius: 4px 4px 0 0; min-height: 8px; transition: all 0.4s; }
  .bar-chart-label { font-size: 9px; color: var(--text-tertiary); font-weight: 600; }

  /* Segment control */
  .segment-control { display: flex; background: rgba(0,0,0,0.06); border-radius: 8px; padding: 2px; gap: 1px; }
  .segment-btn { padding: 4px 12px; border-radius: 6px; font-size: 11px; font-weight: 600; border: none; background: transparent; color: var(--text-secondary); cursor: pointer; transition: all 0.2s; }
  .segment-btn.active { background: #fff; color: var(--text-primary); box-shadow: 0 1px 3px rgba(0,0,0,0.1); }

  /* Area chart */
  .area-chart-wrap { position: relative; height: 140px; margin: 8px 0 12px; }
  .area-chart-wrap svg { width: 100%; height: 100%; }
  .area-chart-dot { r: 4; fill: #fff; stroke: var(--accent); stroke-width: 2; opacity: 0; transition: opacity 0.2s; cursor: pointer; }
  .area-chart-wrap:hover .area-chart-dot { opacity: 1; }
  .area-chart-tooltip { position: absolute; background: rgba(0,0,0,0.8); color: #fff; padding: 4px 10px; border-radius: 6px; font-size: 11px; font-weight: 600; pointer-events: none; white-space: nowrap; transform: translate(-50%, -100%); margin-top: -8px; opacity: 0; transition: opacity 0.15s; }
  .area-chart-tooltip.visible { opacity: 1; }
  .area-chart-labels { display: flex; justify-content: space-between; padding: 0 4px; }
  .area-chart-labels span { font-size: 10px; color: var(--text-tertiary); font-weight: 600; }

  /* Mini stats row */
  .mini-stats-row { display: flex; gap: 0; border-top: 1px solid var(--border); margin-top: 12px; padding-top: 12px; }
  .mini-stat { flex: 1; text-align: center; }
  .mini-stat:not(:last-child) { border-right: 1px solid var(--border); }
  .mini-stat-value { font-size: 16px; font-weight: 700; letter-spacing: -0.5px; color: var(--text-primary); }
  .mini-stat-label { font-size: 10px; color: var(--text-secondary); font-weight: 600; text-transform: uppercase; letter-spacing: 0.3px; margin-top: 2px; }

  /* Leaderboard */
  .leader-row { display: flex; align-items: center; gap: 10px; padding: 9px 0; border-bottom: 1px solid rgba(0,0,0,0.04); transition: all 0.15s; }
  .leader-row:last-child { border-bottom: none; }
  .leader-row:hover { background: rgba(196,149,106,0.03); margin: 0 -20px; padding-left: 20px; padding-right: 20px; }
  .leader-rank { width: 22px; font-size: 14px; font-weight: 800; text-align: center; color: var(--text-tertiary); flex-shrink: 0; }
  .leader-rank.top { color: var(--accent); }
  .leader-avatar { width: 30px; height: 30px; border-radius: 50%; display: flex; align-items: center; justify-content: center; color: #fff; font-size: 12px; font-weight: 700; flex-shrink: 0; }
  .leader-info { flex: 1; min-width: 0; }
  .leader-name { font-size: 12.5px; font-weight: 600; color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .leader-value { font-size: 14px; font-weight: 700; color: var(--text-primary); font-variant-numeric: tabular-nums; text-align: right; flex-shrink: 0; }
  .leader-sparkline { flex-shrink: 0; }
  .leader-summary { display: flex; gap: 0; border-top: 1px solid var(--border); margin-top: 4px; padding-top: 10px; }
  .leader-summary-item { flex: 1; text-align: center; font-size: 11px; color: var(--text-secondary); }
  .leader-summary-item strong { display: block; font-size: 13px; color: var(--text-primary); font-weight: 700; }

  /* ===== TASK / CALENDAR ===== */
  .calendar-grid { display: grid; grid-template-columns: 1fr 320px; gap: 16px; }
  .cal-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
  .cal-month { font-size: 18px; font-weight: 700; letter-spacing: -0.5px; }
  .cal-nav { display: flex; gap: 4px; }
  .cal-nav button { width: 30px; height: 30px; border-radius: 8px; border: 1px solid var(--border); background: var(--surface); cursor: pointer; font-size: 14px; display: flex; align-items: center; justify-content: center; transition: all 0.15s; }
  .cal-nav button:hover { background: #fff; }
  .cal-days-head { display: grid; grid-template-columns: repeat(7, 1fr); gap: 4px; margin-bottom: 4px; }
  .cal-day-head { text-align: center; font-size: 11px; font-weight: 700; color: var(--text-tertiary); padding: 4px; text-transform: uppercase; letter-spacing: 0.5px; }
  .cal-days { display: grid; grid-template-columns: repeat(7, 1fr); gap: 4px; }
  .cal-day {
    aspect-ratio: 1; border-radius: 10px; display: flex; flex-direction: column;
    align-items: center; justify-content: flex-start; padding: 6px 4px;
    cursor: pointer; transition: all 0.15s; border: 1px solid transparent;
    font-size: 13px; font-weight: 500; position: relative;
  }
  .cal-day:hover { background: rgba(0,0,0,0.05); }
  /* ===== Performance page cards ===== */
  .perf-stats-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; }
  .perf-card {
    background: var(--surface); border: 1px solid var(--border); border-radius: 18px;
    padding: 26px 30px; box-shadow: 0 1px 3px rgba(0,0,0,0.03);
    font-family: 'Inter', 'SF Pro Display', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    transition: box-shadow .2s, transform .2s;
  }
  .perf-card:hover { box-shadow: 0 6px 18px rgba(0,0,0,0.06); transform: translateY(-1px); }
  .perf-card-head { display: flex; flex-direction: column; align-items: flex-start; gap: 12px; margin-bottom: 18px; }
  .perf-card-icon {
    width: 56px; height: 56px; border-radius: 14px;
    display: flex; align-items: center; justify-content: center;
    font-size: 28px;
  }
  .perf-card-title {
    font-size: 15px; font-weight: 700; letter-spacing: -0.2px;
    color: var(--text-secondary); text-transform: uppercase;
  }
  .perf-card-body {
    font-size: 16px; line-height: 1.55; color: var(--text-primary);
    font-weight: 500;
  }
  .perf-card-body strong { font-weight: 700; color: var(--text-primary); }
  .perf-card-body .perf-big { font-size: 34px; font-weight: 800; letter-spacing: -1px; line-height: 1.1; }
  .perf-card-body .perf-row { display: flex; justify-content: space-between; padding: 4px 0; font-size: 17px; }
  .perf-card-body .perf-row strong { color: var(--text-secondary); font-weight: 600; }
  .perf-card-body .perf-row span { font-weight: 700; }
  .perf-card-body .perf-section {
    font-size: 16px; font-weight: 800; text-transform: uppercase;
    letter-spacing: 1px; color: var(--accent); margin-top: 14px; margin-bottom: 6px;
  }
  .perf-card-body .perf-section:first-child { margin-top: 0; }
  @media (max-width: 900px) { .perf-stats-grid { grid-template-columns: 1fr; } }

  .cal-day.selected:not(.today) { outline: 2px solid var(--accent); outline-offset: -2px; border-radius: 10px; }
  .cal-day.today { background: var(--accent); color: #fff; }
  .cal-day.today:hover { background: var(--accent-hover); }
  .cal-day.has-event::after { content: ''; position: absolute; bottom: 4px; width: 5px; height: 5px; border-radius: 50%; background: var(--accent); }
  .cal-day.today.has-event::after { background: rgba(255,255,255,0.8); }
  .cal-day.other-month { opacity: 0.35; }
  .task-list { display: flex; flex-direction: column; gap: 8px; }
  .task-item {
    background: var(--surface); backdrop-filter: var(--blur);
    border: 1px solid var(--border-light); border-radius: 10px;
    padding: 12px 14px; cursor: pointer; transition: all 0.15s;
    border-left: 3px solid transparent;
  }
  .task-item:hover { transform: translateX(2px); box-shadow: var(--shadow-sm); }
  .task-item.priority-high { border-left-color: var(--red); }
  .task-item.priority-med { border-left-color: var(--orange); }
  .task-item.priority-low { border-left-color: var(--green); }
  .task-title { font-size: 13px; font-weight: 600; margin-bottom: 3px; }
  .task-meta { font-size: 11.5px; color: var(--text-secondary); display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
  .task-check { width: 16px; height: 16px; border-radius: 50%; border: 2px solid var(--border); cursor: pointer; flex-shrink: 0; transition: all 0.15s; display: flex; align-items: center; justify-content: center; }
  .task-check.done { background: var(--green); border-color: var(--green); }

  /* ===== PERFORMANCE ===== */
  .perf-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
  .perf-user-card {
    background: var(--surface); backdrop-filter: var(--blur);
    border: 1px solid var(--border-light); border-radius: var(--radius-lg);
    padding: 20px; box-shadow: var(--shadow); transition: all 0.2s;
  }
  .perf-user-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lg); }
  .perf-user-header { display: flex; align-items: center; gap: 10px; margin-bottom: 16px; }
  .perf-avatar { width: 40px; height: 40px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px; color: #fff; flex-shrink: 0; }
  .perf-username { font-size: 14px; font-weight: 700; }
  .perf-rank { font-size: 11px; color: var(--text-secondary); }
  .perf-metric { display: flex; justify-content: space-between; align-items: center; margin-bottom: 10px; }
  .perf-metric-label { font-size: 12px; color: var(--text-secondary); font-weight: 500; }
  .perf-metric-val { font-size: 14px; font-weight: 700; color: var(--text-primary); }
  .perf-progress { height: 5px; background: rgba(0,0,0,0.07); border-radius: 3px; overflow: hidden; margin-top: 4px; }
  .perf-progress-fill { height: 100%; border-radius: 3px; }

  /* ===== CRM UPLOAD ===== */
  .upload-zone {
    border: 2px dashed rgba(196,149,106,0.3); border-radius: 16px;
    padding: 48px 24px; text-align: center; cursor: pointer;
    transition: all 0.2s; background: rgba(196,149,106,0.02);
  }
  .upload-zone:hover, .upload-zone.dragover { border-color: var(--accent); background: rgba(196,149,106,0.05); }
  .upload-zone-icon { font-size: 48px; margin-bottom: 12px; }
  .upload-zone-title { font-size: 16px; font-weight: 700; margin-bottom: 6px; }
  .upload-zone-sub { font-size: 13px; color: var(--text-secondary); }
  .upload-types { display: flex; gap: 8px; justify-content: center; margin-top: 16px; flex-wrap: wrap; }
  .upload-type-tag { padding: 4px 12px; border-radius: 20px; font-size: 12px; font-weight: 600; }
  .uploaded-files { margin-top: 20px; display: flex; flex-direction: column; gap: 8px; }
  .uploaded-file-item {
    display: flex; align-items: center; gap: 12px; padding: 12px 16px;
    background: var(--surface); border: 1px solid var(--border-light);
    border-radius: 10px; transition: all 0.15s;
  }
  .file-icon { font-size: 24px; }
  .file-info { flex: 1; }
  .file-name { font-size: 13px; font-weight: 600; }
  .file-meta { font-size: 11px; color: var(--text-secondary); margin-top: 2px; }
  .file-status { display: flex; align-items: center; gap: 6px; }
  .ai-parse-btn { padding: 5px 12px; border-radius: 20px; font-size: 11px; font-weight: 700; border: none; background: linear-gradient(135deg, #af52de, #C4956A); color: #fff; cursor: pointer; transition: all 0.2s; }
  .ai-parse-btn:hover { transform: scale(1.05); box-shadow: 0 4px 12px rgba(175,82,222,0.3); }

  /* ===== SECURITY BANNER ===== */
  .security-banner {
    display: flex; align-items: center; gap: 8px; padding: 8px 14px;
    background: rgba(52,199,89,0.08); border: 1px solid rgba(52,199,89,0.2);
    border-radius: 8px; font-size: 12px; color: #1a8c3a; margin-bottom: 20px;
  }

  /* ===== CHANGE PASSWORD PAGE ===== */
  .settings-card { max-width: 520px; }
  .password-strength { height: 4px; border-radius: 2px; margin-top: 6px; transition: all 0.3s; background: linear-gradient(90deg, var(--green), var(--green)); }

  /* ===== RESPONSIVE ===== */
  @media (max-width: 1100px) {
    .stats-grid { grid-template-columns: repeat(2, 1fr); }
    .dash-grid { grid-template-columns: 1fr; }
    .perf-grid { grid-template-columns: repeat(2, 1fr); }
  }
  @media (max-width: 768px) {
    .sidebar { display: none; }
    .stats-grid { grid-template-columns: 1fr 1fr; }
    .form-grid { grid-template-columns: 1fr; }
    .calendar-grid { grid-template-columns: 1fr; }
    .perf-grid { grid-template-columns: 1fr; }
  }

  /* ===== UTILS ===== */
  .flex { display: flex; }
  .gap-8 { gap: 8px; }
  .gap-16 { gap: 16px; }
  .items-center { align-items: center; }
  .justify-between { justify-content: space-between; }
  .mb-16 { margin-bottom: 16px; }
  .mb-24 { margin-bottom: 24px; }
  .text-secondary { color: var(--text-secondary); }
  .font-mono { font-family: 'JetBrains Mono', monospace; }
  .empty-state { text-align: center; padding: 48px 24px; }
  .empty-state-icon { font-size: 48px; margin-bottom: 12px; opacity: 0.4; }
  .empty-state-title { font-size: 16px; font-weight: 700; color: var(--text-secondary); }
  .empty-state-sub { font-size: 13px; color: var(--text-tertiary); margin-top: 4px; }

  /* Avatar colors */
  .av-blue { background: #C4956A; }
  .av-purple { background: #af52de; }
  .av-green { background: #34c759; }
  .av-orange { background: #ff9500; }
  .av-red { background: #ff3b30; }
  .av-teal { background: #32ade6; }

  .tab-bar { display: flex; gap: 4px; background: rgba(0,0,0,0.05); padding: 4px; border-radius: 10px; margin-bottom: 20px; width: fit-content; }
  .tab-btn { padding: 6px 16px; border-radius: 7px; border: none; background: transparent; font-size: 13px; font-weight: 600; color: var(--text-secondary); cursor: pointer; transition: all 0.15s; font-family: var(--font); }
  .tab-btn.active { background: #fff; color: var(--text-primary); box-shadow: var(--shadow-sm); }
  .tab-btn:hover:not(.active) { color: var(--text-primary); }

  .dropdown-menu {
    position: absolute; top: 100%; right: 0; margin-top: 6px;
    background: rgba(255,255,255,0.95); backdrop-filter: var(--blur);
    border: 1px solid var(--border); border-radius: 12px;
    box-shadow: var(--shadow-lg); min-width: 180px; z-index: 200;
    overflow: hidden; display: none;
  }
  .dropdown-menu.open { display: block; animation: slideUp 0.18s ease; }
  .dropdown-item { padding: 9px 14px; font-size: 13px; cursor: pointer; display: flex; align-items: center; gap: 8px; transition: background 0.12s; }
  .dropdown-item:hover { background: rgba(0,0,0,0.04); }
  .dropdown-item.danger { color: var(--red); }
  .dropdown-divider { height: 1px; background: var(--border); margin: 4px 0; }

  .tooltip { position: relative; }
  .tooltip::after { content: attr(data-tip); position: absolute; bottom: calc(100% + 6px); left: 50%; transform: translateX(-50%); background: rgba(0,0,0,0.8); color: #fff; font-size: 11px; padding: 4px 8px; border-radius: 6px; white-space: nowrap; opacity: 0; pointer-events: none; transition: opacity 0.15s; }
  .tooltip:hover::after { opacity: 1; }

  .col-actions { display: flex; gap: 4px; }
  input[type="file"] { display: none; }

  /* ===== COVERAGE SUMMARY ===== */
  .form-grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
  @media (max-width: 900px) { .form-grid-3 { grid-template-columns: repeat(2, 1fr); } }
  @media (max-width: 600px) { .form-grid-3 { grid-template-columns: 1fr; } }
  .cov-table-wrap { overflow-x: auto; border-radius: 10px; border: 1px solid var(--border); }
  .cov-table { width: 100%; border-collapse: collapse; min-width: 560px; }
  .cov-table thead th { padding: 8px 12px; font-size: 10.5px; font-weight: 700; text-transform: uppercase; letter-spacing: .5px; color: var(--text-tertiary); border-bottom: 2px solid var(--border); white-space: nowrap; background: rgba(0,0,0,0.02); }
  .cov-table thead th.sticky-col { position: sticky; left: 0; background: rgba(245,245,250,0.99); z-index: 2; border-right: 1px solid var(--border); text-align: left; min-width: 200px; }
  .cov-table thead th.total-col { background: rgba(196,149,106,0.06); color: var(--accent); border-left: 2px solid rgba(196,149,106,0.25); text-align: right; }
  .cov-table thead th.policy-col { text-align: right; }
  .cov-table tbody tr { border-bottom: 1px solid rgba(0,0,0,0.045); transition: background .1s; }
  .cov-table tbody tr:hover { background: rgba(196,149,106,0.025); }
  .cov-table tbody tr:last-child { border-bottom: none; }
  .cov-table tbody td { padding: 9px 12px; font-size: 13px; vertical-align: middle; }
  .cov-table tbody td.sticky-col { position: sticky; left: 0; background: #fff; z-index: 1; border-right: 1px solid var(--border); }
  .cov-table tbody tr:nth-child(odd) td.sticky-col { background: rgba(248,248,252,0.99); }
  .cov-table tbody td.policy-col { text-align: right; white-space: nowrap; }
  .cov-table tbody td.total-col { text-align: right; font-weight: 800; border-left: 2px solid rgba(196,149,106,0.2); background: rgba(196,149,106,0.03); white-space: nowrap; }
  .cov-table tfoot tr { border-top: 2px solid var(--border); background: rgba(0,0,0,0.03); }
  .cov-table tfoot td { padding: 9px 12px; font-size: 13px; font-weight: 700; }
  .cov-table tfoot td.sticky-col { position: sticky; left: 0; background: rgba(244,244,249,0.99); border-right: 1px solid var(--border); }
  .cov-table tfoot td.policy-col { text-align: right; white-space: nowrap; }
  .cov-table tfoot td.total-col { border-left: 2px solid rgba(196,149,106,0.25); background: rgba(196,149,106,0.06); color: var(--accent); text-align: right; }
  .cov-card-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 10px; }
  .cov-card { background: rgba(255,255,255,0.85); border: 1px solid var(--border-light); border-radius: 12px; padding: 12px 14px; box-shadow: var(--shadow-sm); display: flex; flex-direction: column; }
  .cov-card-icon { width: 30px; height: 30px; border-radius: 8px; display: flex; align-items: center; justify-content: center; font-size: 14px; margin-bottom: 8px; }
  .cov-card-label { font-size: 10.5px; font-weight: 600; color: var(--text-secondary); line-height: 1.35; margin-bottom: 6px; flex: 1; }
  .cov-card-value { font-size: 17px; font-weight: 800; letter-spacing: -.4px; }
  .cov-card-sub { font-size: 10px; color: var(--text-tertiary); margin-top: 3px; }
  .cov-label-cell { display: flex; align-items: center; gap: 8px; }
  .cov-label-icon { font-size: 15px; flex-shrink: 0; }
  .cov-label-text .cov-main { font-size: 12.5px; font-weight: 600; color: var(--text-primary); }
  .cov-label-text .cov-desc { font-size: 10.5px; color: var(--text-tertiary); margin-top: 1px; }

  /* ===== REMINDER PANEL ===== */
  .reminder-item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 12px; border-radius: 8px; border-left: 3px solid transparent; transition: background 0.12s; cursor: default; }
  .reminder-item:hover { background: rgba(0,0,0,0.03); }
  .reminder-icon { font-size: 18px; flex-shrink: 0; margin-top: 1px; }
  .reminder-content { flex: 1; min-width: 0; }
  .reminder-title { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.3px; margin-bottom: 2px; }
  .reminder-subtitle { font-size: 13px; font-weight: 600; color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .reminder-detail { font-size: 11.5px; color: var(--text-secondary); margin-top: 1px; }
  .reminder-days { font-size: 11px; font-weight: 600; margin-top: 3px; }
  .reminder-actions { display: flex; gap: 4px; flex-shrink: 0; }
  .reminder-actions button { width: 28px; height: 28px; border-radius: 6px; border: 1px solid var(--border); background: var(--surface); cursor: pointer; font-size: 13px; display: flex; align-items: center; justify-content: center; transition: all 0.12s; }
  .reminder-actions button:hover { background: rgba(0,0,0,0.06); }
  .reminder-section-header { font-size: 10px; font-weight: 700; color: var(--text-tertiary); text-transform: uppercase; letter-spacing: 0.6px; padding: 8px 12px 4px; }
  .reminder-settings-overlay { position: fixed; inset: 0; z-index: 600; background: rgba(0,0,0,0.3); backdrop-filter: blur(4px); display: flex; align-items: center; justify-content: center; }
  .reminder-settings-card { background: #fff; border-radius: 16px; padding: 24px; width: 400px; max-width: 90vw; box-shadow: var(--shadow-modal); }
  .reminder-check-row { display: flex; align-items: center; gap: 10px; padding: 8px 0; font-size: 14px; cursor: pointer; }
  .reminder-check-row input[type="checkbox"] { width: 18px; height: 18px; accent-color: var(--accent); }

  /* ===== REPORT ACCORDION ===== */
  .report-accordion-card {
    background: var(--surface); backdrop-filter: var(--blur);
    border: 1px solid var(--border-light); border-radius: var(--radius-lg);
    box-shadow: var(--shadow); margin-bottom: 12px; overflow: hidden;
  }
  .report-accordion-header {
    display: flex; align-items: center; gap: 14px; padding: 14px 20px;
    cursor: pointer; transition: background 0.15s; user-select: none;
  }
  .report-accordion-header:hover { background: rgba(196,149,106,0.03); }
  .report-accordion-chevron {
    width: 20px; height: 20px; display: flex; align-items: center; justify-content: center;
    font-size: 11px; color: var(--text-tertiary); transition: transform 0.3s ease; flex-shrink: 0;
  }
  .report-accordion-chevron.open { transform: rotate(90deg); }
  .report-accordion-name { font-size: 14px; font-weight: 700; color: var(--text-primary); }
  .report-accordion-summary {
    margin-left: auto; display: flex; gap: 20px; align-items: center; flex-wrap: wrap;
  }
  .report-accordion-stat { text-align: right; }
  .report-accordion-stat-label { font-size: 10px; font-weight: 600; color: var(--text-tertiary); text-transform: uppercase; letter-spacing: 0.4px; }
  .report-accordion-stat-value { font-size: 14px; font-weight: 700; color: var(--text-primary); letter-spacing: -0.3px; }
  .report-accordion-body {
    max-height: 0; overflow: hidden; transition: max-height 0.35s ease;
    border-top: 0px solid transparent;
  }
  .report-accordion-body.open {
    max-height: none; overflow: visible; border-top: 1px solid var(--border);
  }

  /* ===== REPORT FILTER BAR ===== */
  .report-filter-bar {
    display: flex; gap: 10px; align-items: center; flex-wrap: wrap;
  }
  .report-filter-group { display: flex; gap: 0; }
  .report-filter-btn {
    padding: 6px 14px; font-size: 12px; font-weight: 600; border: 1px solid var(--border);
    background: rgba(255,255,255,0.7); color: var(--text-secondary); cursor: pointer;
    transition: all 0.15s; font-family: var(--font);
  }
  .report-filter-btn:first-child { border-radius: 8px 0 0 8px; }
  .report-filter-btn:last-child { border-radius: 0 8px 8px 0; }
  .report-filter-btn:not(:first-child) { border-left: none; }
  .report-filter-btn:hover { background: rgba(255,255,255,0.95); color: var(--text-primary); }
  .report-filter-btn.active {
    background: var(--accent); color: #fff; border-color: var(--accent);
    box-shadow: 0 2px 8px rgba(196,149,106,0.25);
  }
  .report-filter-btn.active + .report-filter-btn { border-left: 1px solid var(--accent); }
  .report-filter-search {
    padding: 6px 12px; border-radius: 8px; border: 1px solid var(--border);
    font-size: 12px; font-family: var(--font); background: rgba(255,255,255,0.7);
    outline: none; min-width: 160px; transition: all 0.2s;
  }
  .report-filter-search:focus { border-color: var(--accent); background: #fff; box-shadow: 0 0 0 3px rgba(196,149,106,0.1); }
  .report-filter-select {
    padding: 6px 10px; border-radius: 8px; border: 1px solid var(--border);
    font-size: 12px; font-family: var(--font); background: rgba(255,255,255,0.7);
    outline: none; transition: all 0.2s;
  }
  .report-filter-select:focus { border-color: var(--accent); background: #fff; }

  /* ===== PORTFOLIO MODULE ===== */
  .return-positive { color: var(--green); font-weight: 600; }
  .return-negative { color: #ff3b30; font-weight: 600; }
  .return-zero { color: var(--text-tertiary); }
  .portfolio-section-title { font-size: 14px; font-weight: 700; margin: 16px 0 8px; padding-left: 18px; color: var(--text-primary); }
  .portfolio-weighted-row td { font-weight: 700 !important; background: rgba(196,149,106,0.06); border-top: 2px solid var(--border); }

  /* Print: hide page chrome and show only the Recommended Portfolio container. */
  @media print {
    body.printing-portfolio .sidebar,
    body.printing-portfolio .topbar,
    body.printing-portfolio .header-actions,
    body.printing-portfolio .nav-item,
    body.printing-portfolio .page:not(#page-portfolio) { display: none !important; }
    body.printing-portfolio .main-content,
    body.printing-portfolio #page-portfolio { margin: 0 !important; padding: 0 !important; width: 100% !important; }
    body.printing-portfolio .report-accordion-body { max-height: none !important; overflow: visible !important; }
    body.printing-portfolio .card { box-shadow: none !important; border: 1px solid #ddd !important; overflow: visible !important; backdrop-filter: none !important; -webkit-backdrop-filter: none !important; filter: none !important; transform: none !important; background: #fff !important; }
    /* Chrome cannot paginate across any ancestor with backdrop-filter / filter /
       transform — it silently clips everything past page 1. Strip them all. */
    body.printing-portfolio * { backdrop-filter: none !important; -webkit-backdrop-filter: none !important; filter: none !important; }
    /* Any ancestor with overflow:hidden clips content on subsequent print pages. */
    body.printing-portfolio .report-accordion-card,
    body.printing-portfolio .report-accordion-body,
    body.printing-portfolio #portfolioReportContainer,
    body.printing-portfolio #page-portfolio,
    body.printing-portfolio .main-content { overflow: visible !important; max-height: none !important; }
    body.printing-portfolio .report-accordion-card { page-break-inside: auto; break-inside: auto; }
    /* Let large cards split across pages, but keep each section/row intact. */
    body.printing-portfolio .report-accordion,
    body.printing-portfolio .portfolio-section-title,
    body.printing-portfolio tr { page-break-inside: avoid; break-inside: avoid; }
    body.printing-portfolio .portfolio-section-title { page-break-after: avoid; break-after: avoid; }
    /* Darken green so positive returns are legible on paper. */
    body.printing-portfolio .return-positive { color: #137333 !important; }
    body.printing-portfolio .return-negative { color: #b00020 !important; }
    /* Ensure browsers print background tints/colors faithfully. */
    body.printing-portfolio, body.printing-portfolio * {
      -webkit-print-color-adjust: exact !important;
      print-color-adjust: exact !important;
    }
  }

  /* ===== CS TICKETS ===== */
  .ticket-stats-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-bottom: 20px; }
  .ticket-stat-card { background: var(--surface); backdrop-filter: var(--blur); border: 1px solid var(--border-light); border-radius: var(--radius); padding: 16px 18px; box-shadow: var(--shadow-sm); text-align: center; }
  .ticket-stat-num { font-size: 24px; font-weight: 800; letter-spacing: -1px; }
  .ticket-stat-lbl { font-size: 11px; color: var(--text-secondary); font-weight: 600; margin-top: 2px; text-transform: uppercase; letter-spacing: 0.3px; }
  .tkt-num { font-size: 12px; font-weight: 700; color: var(--accent); font-variant-numeric: tabular-nums; }
  .tkt-avatar-sm { display: inline-flex; width: 22px; height: 22px; border-radius: 50%; align-items: center; justify-content: center; font-size: 10px; font-weight: 700; color: #fff; flex-shrink: 0; }

  /* Helpdesk stat pills */
  .hd-stat-pill {
    display: inline-flex; align-items: center; gap: 6px; padding: 6px 14px;
    border-radius: 20px; font-size: 12px; font-weight: 600;
    background: rgba(0,113,227,0.08); color: #007aff;
  }
  .hd-stat-pill span { font-size: 16px; font-weight: 800; }
  .hd-stat-pill.hd-pill-orange { background: rgba(255,149,0,0.08); color: #ff9500; }
  .hd-stat-pill.hd-pill-green { background: rgba(52,199,89,0.08); color: #34c759; }
  .hd-stat-pill.hd-pill-gray { background: rgba(0,0,0,0.05); color: var(--text-tertiary); }

  /* Ticket assignee checkbox list */
  .tkt-checkbox-list { max-height: 160px; overflow-y: auto; border: 1px solid var(--border); border-radius: var(--radius-sm); background: rgba(0,0,0,0.02); padding: 6px 0; }
  .tkt-checkbox-list::-webkit-scrollbar { width: 5px; }
  .tkt-checkbox-list::-webkit-scrollbar-thumb { background: rgba(0,0,0,0.12); border-radius: 3px; }
  .tkt-checkbox-item { display: flex; align-items: center; gap: 10px; padding: 7px 14px; cursor: pointer; transition: background 0.12s; font-size: 13px; }
  .tkt-checkbox-item:hover { background: rgba(196,149,106,0.06); }
  .tkt-checkbox-item input[type="checkbox"] { width: 16px; height: 16px; accent-color: var(--accent); cursor: pointer; flex-shrink: 0; }
  .tkt-checkbox-item label { cursor: pointer; flex: 1; user-select: none; }

  /* Thread replies */
  .ticket-reply { display: flex; gap: 12px; padding: 14px 0; border-bottom: 1px solid rgba(0,0,0,0.05); }
  .ticket-reply:last-child { border-bottom: none; }
  .ticket-reply-avatar { width: 34px; height: 34px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; color: #fff; flex-shrink: 0; }
  .ticket-reply-body { flex: 1; min-width: 0; }
  .ticket-reply-meta { font-size: 11.5px; color: var(--text-secondary); margin-bottom: 5px; display: flex; align-items: center; gap: 8px; }
  .ticket-reply-meta strong { color: var(--text-primary); font-weight: 600; }
  .ticket-reply-text { font-size: 13.5px; line-height: 1.6; white-space: pre-wrap; word-break: break-word; color: var(--text-primary); }
  .ticket-reply.system { opacity: 0.65; }
  .ticket-reply.system .ticket-reply-avatar { background: rgba(0,0,0,0.08) !important; color: var(--text-secondary) !important; font-size: 14px; }
  .ticket-reply.system .ticket-reply-text { font-style: italic; color: var(--text-secondary); font-size: 12.5px; }

  /* ========== AI CHAT ========== */
  #aiChatBtn { position:fixed; bottom:28px; right:28px; z-index:8000; width:52px; height:52px; border-radius:50%; background:var(--accent); display:none; align-items:center; justify-content:center; cursor:pointer; box-shadow:0 4px 20px rgba(0,0,0,0.25); transition:transform .2s,box-shadow .2s; }
  #app.active ~ #aiChatBtn { display:flex; }
  #aiChatBtn:hover { transform:scale(1.08); box-shadow:0 6px 28px rgba(0,0,0,0.3); }
  #aiChatPanel { position:fixed; bottom:28px; right:28px; z-index:8001; width:400px; height:560px; max-height:calc(100vh - 80px); background:var(--bg); border:1px solid var(--border); border-radius:20px; box-shadow:0 12px 48px rgba(0,0,0,0.18); display:none; flex-direction:column; overflow:hidden; animation:slideUp .25s cubic-bezier(.34,1.56,.64,1); }
  #aiChatPanel.active { display:flex; }
  .aichat-header { padding:14px 18px; border-bottom:1px solid var(--border); display:flex; align-items:center; justify-content:space-between; flex-shrink:0; }
  .aichat-title { font-size:15px; font-weight:700; }
  .aichat-close { background:none; border:none; font-size:16px; cursor:pointer; color:var(--text-secondary); padding:4px; }
  .aichat-close:hover { color:var(--text-primary); }
  .aichat-clear { background:none; border:1px solid var(--border); border-radius:6px; font-size:11px; cursor:pointer; color:var(--text-secondary); padding:3px 8px; font-family:var(--font); }
  .aichat-clear:hover { background:rgba(0,0,0,0.04); color:var(--text-primary); }
  .aichat-messages { flex:1; overflow-y:auto; padding:16px; display:flex; flex-direction:column; gap:12px; }
  .aichat-welcome { text-align:center; padding:32px 16px; color:var(--text-secondary); font-size:13px; }
  .aichat-msg { max-width:85%; padding:10px 14px; border-radius:16px; font-size:13px; line-height:1.55; word-break:break-word; white-space:pre-wrap; }
  .aichat-msg.user { align-self:flex-end; background:var(--accent); color:#fff; border-bottom-right-radius:4px; }
  .aichat-msg.ai { align-self:flex-start; background:rgba(0,0,0,0.05); color:var(--text-primary); border-bottom-left-radius:4px; }
  .aichat-msg.ai strong { font-weight:600; }
  .aichat-msg.error { align-self:flex-start; background:rgba(255,59,48,0.08); color:var(--red); font-size:12px; }
  .aichat-typing { align-self:flex-start; padding:10px 14px; background:rgba(0,0,0,0.05); border-radius:16px; border-bottom-left-radius:4px; font-size:13px; color:var(--text-tertiary); }
  .aichat-typing::after { content:'...'; animation:dots 1.2s steps(4,end) infinite; }
  @keyframes dots { 0%,20%{content:''} 40%{content:'.'} 60%{content:'..'} 80%,100%{content:'...'} }
  .aichat-input-wrap { padding:12px 14px; border-top:1px solid var(--border); display:flex; align-items:flex-end; gap:8px; flex-shrink:0; }
  .aichat-input { flex:1; border:1px solid var(--border); border-radius:12px; padding:8px 12px; font-size:13px; font-family:var(--font); resize:none; max-height:80px; outline:none; background:var(--bg); color:var(--text-primary); }
  .aichat-input:focus { border-color:var(--accent); }
  .aichat-send { width:34px; height:34px; border-radius:50%; border:none; background:var(--accent); color:#fff; font-size:16px; cursor:pointer; display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:opacity .15s; }
  .aichat-send:disabled { opacity:.4; cursor:default; }
  .aichat-nokey { padding:10px 14px; border-top:1px solid var(--border); background:rgba(255,149,0,0.06); font-size:11.5px; color:var(--text-secondary); line-height:1.5; flex-shrink:0; }
  .aichat-nokey code { background:rgba(0,0,0,0.06); padding:1px 5px; border-radius:4px; font-size:10.5px; }